We have hundreds of agents performing the following tasks:
Calling doctors’ offices to follow up on prescriptions
Verifying patient insurance
Getting pre-authorizations from insurance companies
Quality checking various medical documents
Making co-pay and deductible collections calls
We have a proprietary technology platform that is highly automated to maximize efficiencies and accuracy. The system determines where the patient is in the process and automatically queues it up for the appropriate follow up. Templates are form filled and faxed automatically based on a set of rules that can be customized by client. The system is fully integrated with our dialing technology so calls to doctors and to patients are queued up automatically for the agents.
We can provide a full service solution for our clients or perform any of our services à la carte.